I.V. Auto, Inc. – Privacy Notice

Effective: December 2023
Last Updated: October 2025

Overview (Notice at Collection)

Your privacy is important to I.V. Auto, Inc. (“I.V. Auto,” “we,” “us,” or “our”). This Privacy Notice explains how we collect, use, disclose, and protect personal information when you visit our websites or mobile applications, interact with us, complete forms, use our services, communicate with us, or engage with offerings such as newsletters or announcements (collectively, the “Services”).

For California residents, this Notice also serves as our Notice at Collection under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

“Personal information” means information that identifies, relates to, or could reasonably be linked with an identifiable individual, as defined under applicable law. Information that is aggregated or de-identified so that it cannot reasonably be associated with you is not considered personal information.

Categories of Personal Information We Collect

Below is a list of personal information categories we collect, the purposes for collection, whether we sell or share the information, and whether we disclose it for a business purpose.

Category Examples Purpose of Collection Sold or Shared? Disclosed for Business Purpose? Retention Period / Criteria
Identifiers Name, address, email, phone number, account credentials Provide services, vehicle pickup, title processing, customer support No Yes (service providers, towing partners) Retained as needed for operations, contracts, or legal requirements
Customer Records Vehicle information, VINs, claims info, insurance details Pickup logistics, claims processing, invoicing No Yes Same as above
Commercial Information Service history, transaction records, invoices, payments Billing, customer support, reporting No Yes Same as above
Internet / Usage Data IP address, cookies, browser type, device identifiers Improve website, analytics, security No Yes (analytics tools) Based on internal retention schedule
Geolocation Data Approximate location from IP or user input Pickup scheduling, fraud prevention No Yes Based on necessity for operations
Audio/Visual Data Call recordings, CCTV footage Quality assurance, security, training No Yes Retained according to security protocols
Professional / Employment Info Job application data Hiring and HR processing No Yes Per HR retention schedules
Inferences (CPRA) Operational insights from internal analytics Service improvement, security No Yes Based on operational need
Sensitive Personal Information Driver’s license numbers, government ID numbers, login credentials, financial information (for payments only) Title processing, identity verification, compliance No Yes (only to required entities) Retained only as required by law (e.g., DMV rules)

We do not sell or share personal information as defined under the CPRA.

Sensitive Personal Information

We may collect sensitive personal information such as:

  • Driver’s license or government identification numbers
  • Financial information used for payments
  • Login credentials
  • Vehicle ownership documentation
  • Insurance claim numbers or policy details

We only use this information to verify identity, process titles, complete transactions, comply with legal regulations, or prevent fraud.

We do not use or disclose sensitive personal information for additional purposes not allowed by the CPRA.

You may request that we limit the use of sensitive personal information by contacting support@ivautoinc.com.

Sources of Personal Information

We collect personal information from:

  • You directly, when you complete forms, request service, call us, or submit documents
  • Insurance companies, financial institutions, lienholders, and transportation vendors
  • Online technologies such as cookies, IP logs, and analytics tools
  • Public sources (e.g., DMV records, publicly available data)
  • Service providers, when they perform work on our behalf

How We Use Personal Information

We use personal information to:

  • Provide and operate our Services
  • Process vehicle pickups, title transfers, and payments
  • Respond to inquiries and deliver customer support
  • Maintain security and prevent fraud
  • Improve Services, user experiences, and website functionality
  • Manage accounts and verify identity
  • Conduct analytics, internal reporting, and audits
  • Communicate about services, updates, or requirements
  • Meet legal, regulatory, and contractual obligations

SMS Text Messaging

We may contact you by SMS to provide updates, schedule pickups, confirm services, or send transaction-related notifications.

  • We do not sell SMS-related information.
  • We may share phone numbers and consent records only with trusted third-party messaging providers.
  • Data is retained only as long as necessary for service delivery or compliance.
  • To opt out, reply STOP or QUIT.
  • For assistance, email support@ivautoinc.com.

Third-Party Disclosure

We may disclose personal information to:

  • I.V. Auto affiliates and subsidiaries
  • Transportation vendors assisting with pickup and delivery
  • Service providers (IT, analytics, marketing, call centers)
  • Payment processors
  • Insurance companies and financial institutions
  • Government agencies (DMV, law enforcement, regulatory bodies) when legally required
  • Professional advisors (legal, accounting)

All recipients are required by contract to maintain confidentiality and use personal information only as permitted by law and this Notice.

We do not sell or share personal information for cross-context behavioral advertising.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality
  • Track usage and analytics
  • Secure our systems
  • Personalize user experience

Where required by law, you may opt out of certain tracking technologies via browser settings or cookie controls. We recognize and honor Global Privacy Control (GPC) signals as required by California law.

Cross-Border Transfers

We primarily process information in the United States. If you access the Services from outside the U.S., your information may be transferred to the United States, where privacy laws may offer different protections.

Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years old. If you believe a minor’s information was collected, contact us immediately and we will delete it.

Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services
  • Complete transactions
  • Satisfy legal, regulatory, or contractual obligations
  • Prevent fraud and maintain security

Retention periods vary by category and are based on factors such as:

  • Legal requirements (e.g., DMV retention rules)
  • Operational needs
  • Statute of limitations for claims
  • Financial or audit obligations

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request deletion of personal information
  • Request correction of inaccurate data
  • Opt out of data sharing for advertising
  • Limit the use of sensitive personal information
  • Request a copy of your data (“data portability”)
  • Withdraw consent at any time
  • Object to or restrict certain processing

To submit a request, contact support@ivautoinc.com.

California Privacy Disclosures (CCPA/CPRA)

California residents have the right to:

  • Know the categories and specific pieces of personal information collected
  • Request deletion, correction, or opt-out of sharing
  • Limit the use of sensitive personal information
  • Know the categories of third parties who receive personal data
  • Non-discrimination for exercising privacy rights

Shine the Light (Cal. Civ. Code §1798.83):
We do not share personal information with third parties for their direct marketing purposes. We will provide required disclosures upon request.

Security Measures

We implement physical, administrative, and technical safeguards to protect personal information. While we strive to secure data, no system is entirely immune from unauthorized access or breaches. Report any suspected privacy breach to support@ivautoinc.com immediately.

Governing Law

This Privacy Notice is governed by the laws of the State of California. Any disputes will be resolved exclusively in the state or federal courts located in Los Angeles County, California.

Changes to This Privacy Notice

We may update this Notice to reflect changes in our practices, technologies, or legal obligations. The updated version will be posted at www.ivautoinc.com/PrivacyPolicy with the revised “Last Updated” date. If legally required, we will notify you of material changes by email or through our website.

Contact Us

If you have questions or concerns, contact:

I.V. Auto, Inc.
6400 Laurel Canyon Blvd., Suite 301
North Hollywood, CA 91606
Email: support@ivautoinc.com
Website: www.ivautoinc.com