I.V. Auto, Inc. – SMS Policy

Effective: October 2025

Overview

At I.V. Auto, Inc. (“I.V. Auto,” “we,” “us,” or “our”), we are dedicated to protecting your privacy and ensuring transparency in all communications. This SMS Policy explains how we manage and use our text messaging services (“Service”), whether operated directly by I.V. Auto or through approved service providers.

By subscribing to or using our Service, you acknowledge and agree to the practices described in this Policy, which forms part of our Privacy Policy and Terms of Use.

We may update this Policy periodically to reflect changes in our practices or applicable law. Updates are effective immediately upon posting to our website. Continued use of the Service after updates constitutes acceptance of the revised Policy.

Please note that text messages may pass through third-party networks, including wireless carriers and SMS gateways, that are not controlled by I.V. Auto. While we implement reasonable safeguards, we cannot guarantee the security of data transmitted over these networks. For your protection, please avoid sending sensitive or confidential information via SMS.

Program Description

By opting in to I.V. Auto’s SMS Service, you may receive:

  • Vehicle pickup and scheduling updates
  • Title and document processing notifications
  • Service reminders and alerts
  • Account or claim status updates
  • Customer support communications
  • Responses to inquiries or requests

Message frequency may vary based on your interactions with I.V. Auto. The Service is intended for individuals 18 years or older.

Opting In

You may enroll in SMS communications by:

  • Providing your mobile number on our website
  • Completing a paper or electronic form (e.g., service agreement or inquiry form)
  • Registering in person at an I.V. Auto location or event
  • Providing written, digital, or electronic consent

By opting in, you authorize I.V. Auto to contact you via SMS, including through automated or prerecorded systems, regarding your account, services, or inquiries, consistent with applicable regulations.

Consent to receive SMS messages is not a condition of purchase or service.

Opting Out

You may opt out at any time by replying:

  • STOP
  • QUIT

Once processed, you will receive a confirmation message and will no longer receive SMS messages unless you re-enroll. Please allow reasonable time for your request to take effect.

For assistance at any time, reply HELP or contact us at (888) 789-0137 or support@ivautoinc.com

SMS Terms of Service

Participation in the Service is subject to the following conditions:

  • Message and data rates may apply.
  • You may receive recurring automated or manual service-related messages.
  • Wireless carriers are not liable for delayed or undelivered messages.
  • I.V. Auto is not responsible for carrier fees or charges.
  • Anyone with access to your device may view SMS messages sent to you; we are not responsible for unauthorized access.
  • If messages become undeliverable due to carrier or device limitations, delivery may fail without notice.
  • For questions about text or data plans, contact your wireless carrier.

CTIA Compliance & User Responsibilities

I.V. Auto’s SMS Service adheres to CTIA guidelines and industry best practices for responsible messaging. Users agree not to use the Service for unlawful, abusive, fraudulent, or unauthorized purposes. I.V. Auto may suspend or terminate SMS communications to users who violate these guidelines or whose activity impacts system integrity.

Supported Carriers & Compatibility

Our SMS Service is supported by major U.S. wireless carriers. Delivery is not guaranteed and may vary by carrier, handset, or network conditions. Some devices or mobile plans may not support all message types.

International Messaging

The SMS Service is intended for U.S. mobile numbers only. Delivery to international numbers is not guaranteed and may be subject to additional carrier restrictions or fees.

Data Use & Privacy

Your participation in the SMS Service is governed by I.V. Auto’s Privacy Policy and Terms of Use, which outline how your information is collected, used, stored, and protected.

  • I.V. Auto does not sell or share your mobile number with third parties for their marketing purposes.
  • Your number may be shared only with trusted service partners (e.g., SMS gateways, dispatch partners) for the sole purpose of delivering or supporting I.V. Auto communications.
  • All data is handled in accordance with applicable privacy and consumer protection laws.
  • SMS communication logs are retained only as long as necessary to support our services and meet operational or legal requirements.

You may review our full policies at:

  • Privacy Policy: www.ivautoinc.com/PP
  • Terms of Use: www.ivautoinc.com/TAC

Dispute Resolution

Your use of the SMS Service is subject to the dispute resolution, limitation of liability, and arbitration provisions outlined in I.V. Auto’s Terms of Use.

Contact Information

For questions about this SMS Policy or your communication preferences, please contact us:

I.V. Auto, Inc.
6400 Laurel Canyon Blvd., Suite 301
North Hollywood, CA 91606
Phone: (888) 789-0137
Email: support@ivautoinc.com
Website: www.ivautoinc.com